Attention, Community First Members!
You may have recently received a survey in the mail about your experience as a Community First Member.
This survey asks questions like:
- How would you rate your health care on a scale of 1-10?
- Is it easy to get the care/tests/treatment you need?
- Does your doctor listen carefully to you?
Because only some Community First Members receive this survey, it’s important that if you’re selected, that you complete it as soon as possible.
The survey is in English and Spanish. A prepaid envelope will be included for you to return the survey via U.S. mail.
Your answers are completely anonymous. We need your feedback to improve in the areas you think we can do better!
More Information about the CAHPS Member Survey
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) is a survey of Member satisfaction. It is part of a national project by the National Committee for Quality Assurance (NCQA), a non-profit group that helps people learn more about health care plans. Conducting the CAHPS survey helps Community First meet NCQA accreditation standards and various state regulations.
SPH Analytics, an independent research firm, is helping us conduct this survey. No one except the staff at SPH Analytics and NCQA will view your survey answers. Your answers will not have your name on them and will be part of a pool of information from others like you. If you have any questions, please call SPH Analytics toll-free at 1-888-797-3605.
We appreciate your participation!